FAQ

BROOKS Shop caters to performance-driven athletes worldwide who value quality athletic gear at accessible prices. Our target customers include:

• Cross-country and trail runners
• Court sport athletes (tennis, basketball, etc.)
• Fitness enthusiasts and cross-trainers
• Hikers and outdoor adventurers
• Athletes focused on injury prevention and recovery

We serve everyone from competitive athletes to casual fitness participants who demand reliable gear for their active lifestyles.

We combine premium performance products with value-focused shopping experience:

• Sport-specific gear curated for serious athletes
• Competitive pricing without compromising quality
• Fast, reliable global shipping options
• U.S.-based customer support that “speaks athlete”

Our product range focuses on performance gear across multiple categories:

• Footwear: Running (cross country, trail), Court sports, Cross training, Casual athletic
• Apparel & Accessories: Hats/headwear, Gloves, Bags, Bottles & hydration packs
• Equipment: Fitness gear, Injury prevention & recovery tools, Electronics for athletes

Our website organizes products by sport/activity (Cross Country, Court, Hiking, etc.) to help you find sport-specific gear. Each product page includes detailed specifications about:

• Intended use and sport specialization
• Technical features and benefits
• Sizing and fit recommendations

If you need personalized recommendations, our support team at [email protected] can help match you with the right gear.

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely through our encrypted payment system.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your financial information is protected.

We regularly offer promotions to our customers, especially:

• Free shipping on orders over $50
• Seasonal sales on select performance gear
• Special offers for repeat customers

Sign up for our newsletter or check our website regularly for current promotions.

We ship worldwide to performance-driven athletes everywhere, excluding some remote areas in Asia. During checkout, our system will automatically verify if we can deliver to your location.

We offer two shipping methods tailored to different needs: All orders are processed within 1-2 business days at our facility in Montgomery, US.

Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey every step of the way through the carrier’s website. We believe in transparent tracking because we know how important your gear is to your performance.

While we carefully select reliable carriers (DHL, FedEx, EMS), occasional delays can happen due to customs or other factors beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll work with the carrier to resolve the issue.

We stand behind our products with a 15-day return policy from the delivery date. If you’re not 100% satisfied with your gear, you can return it for a refund or exchange. Please note:

• Items must be in new, unused condition with original packaging
• Return shipping costs are the customer’s responsibility
• Processing time for refunds is 3-5 business days after we receive the returned items

To start a return:

1. Email our support team at [email protected] within 15 days of receiving your order
2. Include your order number and reason for return
3. We’ll provide return instructions and the appropriate address
4. Once received and inspected, we’ll process your refund or exchange

We carefully inspect all orders before shipping, but if you receive a damaged or incorrect item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all associated shipping costs in these cases.

Our U.S.-based support team is ready to help:

• Email: [email protected]
• We typically respond within 24 hours

When contacting us, please include your order number (if applicable) for faster service.

Currently, BROOKS Shop operates exclusively online through our website at cheapshoesales.com. This allows us to offer competitive pricing and serve athletes worldwide from our facility at 9030 Pennington Place, Montgomery, US 36117.